Refund policy
At Frame Cult, we want you to love what you receive. If you're not completely satisfied with your purchase, we're here to help.
Returns You have 14 days from the date of delivery to request a return, in accordance with EU consumer law. To be eligible, items must be unused, in their original condition, and in the original packaging.
To initiate a return, please contact us at [your email] with your order number and reason for return.
Non-returnable items
- Custom or personalized prints
- Items damaged due to misuse
Refunds Once we receive and inspect your return, we'll notify you of the approval status. If approved, your refund will be processed to your original payment method within 10 business days.
Shipping costs Return shipping costs are the responsibility of the customer, unless the item arrived damaged or defective. In that case, we'll cover the return shipping.
Damaged or wrong items If your order arrived damaged or incorrect, please contact us within 48 hours of delivery with photos and we'll make it right immediately.
Contact framecult00@gmail.com